Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original box. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@loborose.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Return postage is arranged and paid for by you. We recommend using a tracked service, as we can only refund returns that reach us. Items sent back to us without first requesting a return will not be accepted. This does not apply to faulty, damaged or incorrect items — see Damages and issues below.

You can always contact us for any return question at info@loborose.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will send you a replacement free of charge, and you do not need to return the original item to us. If you would prefer a refund rather than a replacement, let us know and we will refund you in full at no cost to you.

Exceptions / non-returnable items
Gift cards cannot be returned. Sneakers that have been worn outdoors, altered, or returned without their original box and tags cannot be accepted, as we are unable to resell them.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you simply need a different size in the same style, contact us first and we will arrange a direct exchange, subject to availability.

Order cancellations
If you change your mind before your order ships, email us at info@loborose.com as soon as possible and we'll cancel it and refund you in full. Once an order has shipped it can no longer be cancelled, but you can still return it under our 30-day policy.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 days have passed since we've approved your return, please contact us at info@loborose.com.

Last updated: 08/27/2026

Contact Information

Store name: Loborose
Company name: Ecom Elevate
Company Address: Houtzagerssingel 130, Den Haag, Zuid-Holland, 2512XJ, The Netherlands
Warehouse Address: 150 Lotus St, Dover, Delaware, 19901, United States 
Company nr.: 95445757 (KvK, Netherlands) 

Phone: +1 302 556 0520 
Email: info@loborose.com

Monday to Friday | 09:00 AM – 06:00 PM (ET)
Saturday and Sunday | Closed

We aim to respond to your inquiries within 24 hours.