Privacy Policy

Who we are

Loborose is owned and operated by Ecom Elevate, a business registered in the Netherlands under Chamber of Commerce (KvK) number 95445757, at Houtzagerssingel 130, Den Haag, Zuid-Holland, 2512XJ, The Netherlands. We are responsible for the personal information collected through loborose.com.

What we collect

  • Information you give us: name, shipping and billing address, email address, phone number, and order details when you place an order or contact us.
  • Payment information: processed directly by our payment provider. We receive confirmation that a payment succeeded and the last four digits of the card — we never receive or store your full card number.
  • Information collected automatically: IP address, browser and device type, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies.

Why we use it

  • To process and ship your order, and to handle returns and refunds
  • To send you order confirmations, shipping notifications and delivery updates
  • To answer your questions and provide customer support
  • To detect and prevent fraud and abuse
  • To measure how our site and our advertising perform
  • To send you marketing emails, if you have opted in

Cookies we use

  • Essential cookies — needed to run the site, keep your cart working and process your order. These cannot be switched off.
  • Analytics cookies — Google Analytics, to understand how visitors use the site so we can improve it.
  • Advertising cookies — the Meta Pixel (Facebook and Instagram) and Google Ads conversion tracking, so we can measure our advertising and show relevant ads to people who have visited us.

You can accept or reject non-essential cookies through the banner shown on your first visit, and you can change your choice at any time in your browser settings. Rejecting non-essential cookies does not affect your ability to shop with us.

Who we share it with

We share personal information only with the companies that help us run the store: our ecommerce platform, our payment provider, our shipping and fulfillment partners, our order tracking provider, our email marketing provider, and our analytics and advertising providers. Each of them may only use your information to provide their service to us. We do not sell your personal information.

International transfers

Because Ecom Elevate is based in the Netherlands, your information is transferred to and stored in the European Union as well as the United States. We use appropriate safeguards, including the European Commission's Standard Contractual Clauses, for these transfers.

How long we keep it

We keep order records for as long as we need them for accounting and tax purposes, generally seven years. Marketing contacts are kept until you unsubscribe. Support conversations are kept for two years.

Your rights

You can ask us to give you a copy of the personal information we hold about you, correct it, or delete it. You can unsubscribe from marketing emails at any time using the link in every email. If you are a California resident, you additionally have the right to know what personal information we collect and disclose, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of your personal information — we do not sell or share personal information as those terms are defined under the CCPA. We will never discriminate against you for exercising any of these rights.

To exercise any right, email us at info@loborose.com. We respond within thirty days.

Children

Our store is not directed at children under 13 and we do not knowingly collect their personal information. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

If we change this policy we will update the date below. Material changes will be announced on this page.

Contact

Questions about this policy or about your personal information? Email us at info@loborose.com or use our contact page.

Last updated: 08/27/2026

Contact Information

Store name: Loborose
Company name: Ecom Elevate
Company Address: Houtzagerssingel 130, Den Haag, Zuid-Holland, 2512XJ, The Netherlands
Warehouse Address: 150 Lotus St, Dover, Delaware, 19901, United States 
Company nr.: 95445757 (KvK, Netherlands) 

Phone: +1 302 556 0520 
Email: info@loborose.com

Monday to Friday | 09:00 AM – 06:00 PM (ET)
Saturday and Sunday | Closed

We aim to respond to your inquiries within 24 hours.